The number of 3G and 4G users in Pakistan have reached 60.02 million by the end October 2018, stated Pakistan Telecommunication Authority (PTA).
The number of mobile phone users in Pakistan have now crossed 152.16 million by 31st October compared to 151.66 million by the end of September 2018, registering an increase of 0.5 million during the period under review.
Jazz’s total count for 3G users stood at 14.41 million by the end of October compared to 14.84 million by end of September, registering a decrease of 0.43 million. Jazz 4G user numbers jumped from 5,585,619 by the end of September to 6,113,701 in October.
Zong 3G subscribers decreased from 8.88 million by in September to 8.75 million next month while the number of 4G users jumped from 8,521,530 in September to 8,911,613 by 31st October.
The number of 3G users of Telenor decreased from 9.947 million in September to 9.609 million. The number of 4G users jumped from 3,839,676 by the end September to 4,110,634 by 31st October.
Ufone added 0.245 million 3G users on its network during the month of October as the total reached 8.103 million by the end of October compared to 7.858 million by the end September 2018.
Teledensity for cellular mobile decreased to 74.23 compared to 74.24 percent and broadband subscribers reached 62,171,455 by the end of October compared to 61,635,257 in September 2018.
Complaints
PTA received 4218 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of October 2018.
According to PTA data, PTCL leads the chart with 1025 complaints and Jazz (Mobilink + Warid) stands at the second position as the most complained telecom operator with 1003 complaints.
PTA said that it was able to get 4170 complaints resolved i.e. 98.86 percent.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base, therefore, the maximum number of complaints belong to this segment. The total number of complaints against CMOs in October 2018 stood at 3083.
In terms of the segregation of complaints on operator basis, a total of 1003 complaints were received against Jazz which is 32.53% of the total CMO related complaints.
Telenor, which has the second largest number of consumers, was second with 704 i.e. 22.83 percent complaints were received against it.
Zong stood third with 659 complaints i.e. 21.37 percent of total complaints.
Ufone had 717 complaints against its various services which make up 23.25 percent of the total CMO related complaints.
